POLICIES

General policies

 

  • Please confirm my availability before submitting files.
  • Files submitted after 6 pm are considered received at 9 am the following date unless we have agreed otherwise.
  • Turnaround time is based on the time I receive the file (apart from the exception noted above). A file received at 5 pm is returned by 5 pm on deadline day.
  • Weekends/holidays are NOT included in turnaround times. If you need transcription or proofreading services delivered over a weekend, please inquire about availability and rate adjustments.
  • You are encouraged to complete a preference sheet as it helps me adjust to your specific style much more quickly than trial and error.
  • I welcome feedback! If I can make adjustments that improve the deliverable, please let me know.
  • I do not expect perfect files. However, in order to provide smooth and seamless turnaround, I do expect to receive scoped transcripts and reasonably decent audio files. Up-charges may apply for messy files.

 

 

Billing policies

 

  • Pay securely online using credit cards, debit cards, and bank transfers
  • Deposit is required for first time clients; balance is due upon completion
  • Invoices are sent at the completion of the job
  • Ongoing clients may be invoiced on the last day of the month, if desired
  • Invoices are due within 15 calendar days
  • Late fee of $10 added each month that the invoice is outstanding
  • Outstanding invoices must be paid in full before new work will be assumed

 

 

Discounts

 

FREE for new clients:

  • Up to 5 minutes of audio/video transcription with your feedback before proceeding with the remainder of your transcript
  • A small % of your project proofed with your feedback before proceeding with the remainder of your project

 

Referral discount: Receive 10% off your next service when you refer a paying client

 

 

 

 

POLICIES     |     © 2017-2018 FERRANTI TRANSCRIPTION    |     Harrison, NY 10528     |      info@ferrantitranscription.com

 

POLICIES     |     © 2017-2018 FERRANTI TRANSCRIPTION

       Harrison, NY 10528     |     info@ferrantitranscription.com